Refund policy

We want you to be happy with your purchase. You have 30 days from the day you receive your order to request a return.

How to start a return
Email us at contact.naya8@gmail.com with your order number and the reason for the return. We will confirm your request and send you the return address. Please do not send an item back before contacting us — returns sent without prior agreement cannot be processed.

Conditions
- Items must be unused and in the same condition in which you received them.
- Items must be returned in their original packaging, with all labels attached.
- Proof of purchase (order number or receipt) is required.

Return postage
Return postage is at your expense, except where the item is faulty, damaged, or not the item you ordered — in those cases we cover the cost of return in full.

Refunds
Once we have received and inspected your return, we will email you to confirm whether it has been accepted. If accepted, your refund is issued to the original payment method within 10 business days. Please note that your bank or card issuer may take a few additional days to display the refund.

Faulty or incorrect items
Inspect your order on arrival. If an item is faulty, damaged, or not what you ordered, contact us immediately at contact.naya8@gmail.com and we will put it right.

Cancelling an order
Under UK consumer law you may cancel your order within 14 days of receiving it, without giving a reason. This right is in addition to, and does not limit, the 30-day return window described above.

Items that cannot be returned
For hygiene reasons, we cannot accept returns of items that have been used on an animal, unless they are faulty. Gift cards are non-refundable.

Nothing in this policy affects your statutory rights.